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Owned and operated by True Vault Co, our support team is ready to answer your questions about safes, smart locks, and security systems.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
How can I track my order?
After your order is processed and shipped, we send a confirmation email with a tracking number and carrier link. If you have not received this email within 3 business days, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your security setup, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
If you need a different safe size, lock style, or camera configuration, please contact our support team within the return window. We will walk you through the exchange process and help you find the right match for your needs.
How do I choose the right safe for my home?
Consider what you plan to store, such as documents, firearms, or valuables, and where you intend to place the safe. Factors like fire rating, locking mechanism, and interior capacity all play a role. Feel free to message us for personalized guidance.
Are your smart door locks compatible with my door?
Most of our smart door locks are designed to fit standard residential doors. Each product listing includes compatibility details such as door thickness and deadbolt specifications. If you are unsure, send us your door measurements and we can help confirm.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Responsive Support
Our team aims to reply to every inquiry within one business day so you are never left waiting.
Privacy Protected
Your personal information and order details are handled with strict confidentiality and secure practices.
Preparedness First
Every product we carry is selected to support real-world safety, prevention, and peace of mind.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
